Updated March 25, 2020
Dear Bark&Zoom Family,
As you are by now aware, the City of Austin, Travis County, and Williamson County have issued a shelter-in-place order, dubbed “stay home work safe,” that will continue through April 13, 2020. We wanted to take this time to remind you that Bark&Zoom is considered an essential business, and we are still here for you should need our services in this difficult time.
A Special Thank You for All Essential Employees
As a “thank you” to all of you who are working on the front lines of this difficult situation, Bark&Zoom is offering a 25% discount to all essential workers who bring their pups in while they work. We are here to keep you pets happy and safe, through daycare and overnight boarding, as a way to lessen your stress.
We also wanted to let you know the things that we’re doing to follow CDC guidelines:
- Maintaining proper social distancing within the facilities
- Closing our lobbies to clients and meeting you at your car for pickup and drop-off (Please text us when you are outside and we will come meet you!)
- Increasing our cleaning and sanitization protocols
We appreciate all of you and like you, will continue to keep the health of our staff, clients, and pets as our top priority. #stayhomeworksafe!
The Bark&Zoom Team
Updated March 20, 2020
Dear Bark&Zoom Pet Parents,
As you know, the health and well-being of your pet is our top priority. As news of the coronavirus (COVID-19) in our community continues to develop, we are monitoring the situation closely.
We’re open, but for the safety of both of Pet Parents and our Pack Members, our lobby is closed until further notice. Bark&Zoom is open & available 24/7 boarding, daycare and grooming reservations — just by way of curbside services.
When you call, us to make a reservation, we will be requesting care instructions via phone. Please be prepared to share feeding and/or medication information, play package selection, and grooming details if necessary. For those with existing reservations, we’ll call you two days before your scheduled arrival. Then a Pack Member will be awaiting you on your scheduled dropoff or pickup date.
Please call or text Bark&Zoom with any questions — or if a Pack Member is not outside waiting for you upon arrival. (You can also ring our doorbell!)
For curbside pickup, please also call or text when you arrive at our facility so that we can bring your pet out to your car. Pickups may take a bit longer, so we appreciate your patience as we get your furry friend ready to see you after their time with us.
- Call or text us if an employee is not outside upon your arrival
- Expect a call 2 days prior to boarding to review your pet’s care instructions
- Please have pets leashed for our hosts, to assist in entering and exiting the building safely
If you have any questions, please feel free to call, text or email us.
Phone: 512-817-BARK (2275)
Your Bark&Zoom family
Posted March 13, 2020
Dear Bark&Zoom Family,
The health and well-being of your pet is, and always has been, our top priority. As news of the coronavirus (COVID-19) in our community continues to develop, we are monitoring the situation closely and working tirelessly to ensure we continue providing the best possible service to Pet Parents and the pets we passionately care for every day.
Bark&Zoom remains open. We are following all guidelines and information provided by the CDC, WHO and local authorities. Our teams are also taking additional measures to ensure our cleaning and hygiene protocols are extremely thorough, including:
- Increasing the frequency of pet hotel cleaning and sanitation (including lobby, work stations, door knobs, restrooms, etc.)
- Continuing the use of our pet-safe hospital-grade disinfectant
While the CDC and other health authorities have indicated that dogs, cats, and other domestic animals are not considered at risk for contracting or carrying COVID-19, we are taking extra precautions to ensure the health and safety of all humans within our facilities— notably our customers and staff. As an added safeguard, we suggest that the team and Pet Parents wash their hands with soap and water after contact with pets.
If you are ill or experiencing flu-like symptoms and have an upcoming reservation for your pet, we kindly ask that you work with us or someone who can help bring your pet into our facility for you. You may contact our resort by phone, text, or email.
At this time, we will not be charging any change or cancellation fees on reservations made. If you need to update your travel plans, please reach out to us and we’ll happily put your deposit on your account as a credit towards a future stay.
Thank you for your patience and understanding. It is truly a privilege to care for your pets and we are honored to do so during difficult times. We look forward to seeing you and your pet soon,
Your Bark&Zoom Team.
Links to more information:
- Centers for Disease Control & Prevention Travel Information
- The City of Austin’s FAQ page
- Austin Public Health