We recently received this 5-star review from a client:
“Bark&Zoom literally saved my dog’s life. I am a long-time client of Bark&Zoom. I dropped my dog Eli off on Friday for an overnight weekend outing, like he likes to do at times. I got a call from McKenzie saying that they think Eli has bloat and they are taking him to an emergency hospital. Luckily, I work at said emergency hospital and immediately met them up there. Upon arrival, the x-rays came back positive for GDV, aka bloat. If you don’t know what bloat is, it is a life-threatening emergency and if surgery is not performed within hours, the only outcome is death. After the x-rays came back positive, he had a successful surgery and is currently recovering very well a week later. I can’t say thank you enough. I don’t think a lot of people would have caught what they did. They are live savers. Jess came up to the hospital when she heard the news and followed up the next day. 100/100 would recommend. Thank you Thank you. Eli can’t wait to recover and come say thank you himself.” ~ Scott C.
Needless to say, we were very happy about this happy ending.
Quick action and expert handling
But we thought we would share some of the behind-the-scenes actions that made this positive outcome possible:
- First and foremost, our staff are trained in First Aid and CPR, and Bark&Zoom has been a Certified Pet CPR+ location since 2020. Learn more about what that entails.
- The entire staff of Bark&Zoom has been trained on gastric dilatation and volvulus (GDV) also called bloat, a life-threatening disorder for dogs.
- This training enabled one of our staff members, Tessla, to recognize that the dog in question was exhibiting two of the symptoms of GDV; distended abdomen and attempting to vomit without success.
- From that point on, several more staff members leapt into action, calling the Assistant Manager who instructed them to transport the dog to the emergency vet. As evidenced by Scott’s review, immediate life-saving surgery was performed and Eli was saved.
At Bark&Zoom we want to acknowledge all our Pack members who helped in this particular emergency, including Tessla, Mei, Tanna, Carolina, and Jess.
The health and safety of our guests are our top priority, and we want to assure you peace of mind of knowing that if while in our care, your beloved pet should develop any medical issues, our staff is trained to assess and take action to help immediately.
We’re proud of our Pack members for taking the time to add these skills to their toolbox, and happy to be able use the tools for the betterment of all the animals in our care.